Practices Health care
Green Line
Provide information and/or advice on Covid-19.
The project
Started on February 2020, the 24h/7 national hotline, Tel Verde (Green Line), had the aim to provide information and/or advice on Covid-19 (no. 0800 800 358). The hotline employs medical and health experts.
The hotline serves three critical purposes: (i) establish a link between responders and people, (ii) understand people’s risk perceptions and concerns and (iii) provide public health advice.
The services of Green Line are also available for Romanians living abroad.
The Green Line is a prime example of collaboration across different sectors. It is operated by the National Institute of Public Health (NIPH) and the technical scientific arm of the Ministry of Health, while the Special Telecommunication Service (STS) provides telecommunication support. The World Health organization (WHO) also supported the initiative. The Ministry of Defense staffs the lines during night shifts, ensuring continuous 24/7 service.
The impact of the good practice
In the first two months since its establishment on 27 February 2020, the Tel Verde (Green Line) has answered over 150.000 calls from Romanians asking for the latest information and advice on Covid-19.
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